★ Reviews
Service was second t none, I called and advised I needed the logs quickly and just as promised I had them the day after I ordered and just what I was looking for.
I just needed a fireplace, without "engineer visit" or all in one service. Twilight Fires are great - they publish honest (and the best in my case!) price. Very fast delivery. Kept me informed. Later I had a question about installation and they sent me within 10 minutes a helpful instruction, which was not included as part of factory manual. I wish you were selling surrounds too!!
Stylish fire that really fits in with our decor, unbeatable for the price!
Five star company, great communication and after sales support. Highly recommended.
Fabulous fire and lively and lovely vibrant colours.
We are most happy with the fire it looks stunning in our new media wall ..we upgraded on the logs which were well worth doing
Emilia 72" Pre-Built Media Wall Fireplace - Electric Fire Package
Easy to fit.Nice features,with timer and different coloured flames and efficient heat source
Never reply back
We’re sorry to hear that you were unhappy with our response. However, we’d like to clarify that you received two messages from us on WhatsApp—one advising you to email us for urgent matters and another confirming that we were closed at the time of your message (21:46 on a Sunday night). Like most businesses in the UK, we are not open at that hour, and as much as we are dedicated to our customers, we also need rest like everyone else.
We take great pride in our customer service, as reflected in the many positive reviews from our valued customers. We always strive to go above and beyond to assist, but we kindly ask for understanding regarding inquiries sent outside of business hours.
If you still require assistance, please do not hesitate to get in touch during our working hours, and we’ll be happy to help.
Competitive price, speedy delivery, helpful and friendly advice!